Club Empire follows strict refund policy. Refund would be applied if the company finds genuine issue behind the reason.
A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction.
We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction, in order to ensure that any payment made to us will be honored after a refund has been made.
You agree to provide, in case we demand, a notarized identification, or any other certified identification in accordance with the applicable laws of your jurisdiction. If such notarized or certified identification is not provided within five (5) days of our request, then such refund or reverse transaction shall not be effected, Your Player Account shall be closed and such decision shall be final, binding and not subject to appeal.
In case a player(s) found involved in any fraud/unethical/illegal activity on club empire platform, then an immediate legal action would be taken along with account suspension.
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